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The player from Poland had experienced a delay in receiving their winnings from Prize Drops by Pragmatic Play. The outstanding amount was PLN and the delay had lasted for more than two weeks. The player had confirmed the receipt of their winnings. The issue was successfully resolved with the cooperation of the casino. The player from Spain had been waiting for a withdrawal since the 5th of May We had advised the player to wait for at least 14 days for the withdrawal to be processed, which was new information to him.
The player had expressed his frustration about the lack of clear guidelines from the casino. Ultimately, the player had confirmed that he had received his winnings. After more than a week of waiting, he had contacted the Complaints Team for assistance. The team had advised him to wait at least 14 days before filing a complaint and to ensure that he had passed the KYC verification. The player confirmed that he had successfully withdrawn funds before and had not used any bonus.
The casino had advised the player to submit a new withdrawal request, which was subsequently cancelled again by the casino. After submitting the withdrawal request for the third time, the player finally received his funds.
The casino had confirmed the resolution, and the Complaints Team had closed the complaint. The player from Switzerland had had issues withdrawing fr from his online casino account, despite multiple attempts over a period of two weeks.
The casino had attributed this to a provider problem. We had reached out to the player for additional information and had extended the response deadline.
However, the player had failed to respond in time, leading to the rejection of the complaint. Consequently, we had closed the complaint as resolved. The player from Austria had requested the closure of his account due to loss of interest, but had received no response from the casino. After he submitted a complaint, he was guided by the Complaints Team on how to make a self-exclusion request.
He then sent a valid self-exclusion request to the casino, citing gambling issues. The casino eventually responded, confirming the permanent closure of his account. The player confirmed the account closure, and the complaint was marked as resolved by the Complaints Team.
The player from Ireland was facing a delay in withdrawal from Empire Casino. It had been around three months, and despite having provided banking details four times, the casino stated that the matter was with the accounts department. The player from Greece had requested a self-exclusion from MyEmpire Casino due to gambling issues and had demanded a refund of all deposits made since the request. The casino had agreed to refund the deposits made after the initial closure request, subject to the signing of a waiver.
After some delay and follow-ups, the player had confirmed receiving the refund, and the complaint had been successfully resolved. The player from Austria had reported an issue with MyEmpire Casino where she had won Euros and had attempted to withdraw Euros. However, instead of receiving the withdrawal, an additional Euros had been deducted from her account.
The player had not made any successful withdrawals from this casino before and had lost about Euros of her own money. After several failed attempts to resolve the issue via chat and email, she had received Euros out of Euros in her player account. The casino had promised to process a manual withdrawal of the remaining balance. Eventually, the casino had confirmed that the withdrawal had been successful and the player had confirmed receipt of the remaining balance, resolving the issue.
A player from Greece had reported an eight day delay in a withdrawal of euros. The player was asked to provide identification on the 10th day of the withdrawal request, which he did promptly. We intervened by contacting the casino for clarification. The player confirmed receipt of the funds, marking the resolution of the issue.
The player from Poland had faced issues with delayed withdrawal of their winnings from an online casino. Despite their concerns about the pending withdrawals being cancelled or delayed, they had been advised by the Complaints Team to wait for at least 14 days after requesting the withdrawal. The player had agreed to wait for the suggested period and eventually confirmed that they had received their payment on time, even though their account had been closed.
The player from Greece has been waiting for a withdrawal for less than two weeks. The casino had also blocked her access to her favorite games. After she submitted her complaint, we asked her for more details about her withdrawal request and whether she had used a bonus.
However, the player informed us that she had received her remaining payout. The player from France is experiencing problems with her bonus pack at the casino. The third deposit bonus was not applied and customer support has been unresponsive and unhelpful, repeatedly disconnecting her from the live chat. A player from Norway deposited an amount in bitcoin which has not been credited to their casino account despite it being transferred and approved. The support team mentioned it was due to a problem with a third-party payment provider.
The player confirmed the complaint has been resolved successfully. The player from Greece has requested a withdrawal two weeks prior to submitting this complaint. The issue has been resolved successfully.
The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us.
Despite having the necessary documents, customer service continued to provide generic responses, claiming payment would occur within three business days, but it had been nearly a week. The issue was resolved as both withdrawals were completed today. The player from Italy had won money on July 1, , but had not yet received the payout despite the passage of time.
After providing the necessary information and communication regarding her withdrawal issue, the casino was contacted for assistance. The issue was resolved, and the player confirmed that the money had arrived. After that, he did not see any progress, despite contacting casino support multiple times. The player received both withdrawals after 16 days following continual follow-ups via chat and email.
Communication with the casino had been unproductive. The Complaints Team contacted the casino, which then agreed to manually process the withdrawal. The player confirmed that the withdrawal was successfully completed, and the complaint was marked as resolved.
The player from Greece reported that his account, which contained euros, had been blocked by the casino without any reason provided. He stated he had played blackjack, his account had been verified, and winnings were accrued without using bonuses. The casino initially did not provide an explanation but later resolved the issue after our intervention. The player confirmed receiving his money, and the complaint was marked as resolved.
The player had submitted all necessary documents and had contacted customer service multiple times without receiving a clear explanation. After our intervention, the casino had clarified that they were waiting for a valid proof of address document.
The player had provided the necessary document and the casino had confirmed the successful verification of the account. The player had confirmed receipt of his withdrawal, which led to a resolution of the issue.
The player from Greece had experienced delayed withdrawal from an online casino. The smallest amount had been paid out promptly, but the two larger amounts had been pending. She had reported unsatisfactory customer service from the casino. However, during the complaint process, she had confirmed that all her winnings had been credited to her account. The player from Czech Republic had been waiting for a withdrawal for less than two weeks.
The Complaints Team had advised the player to be patient, as withdrawals could take up to 14 days to process. The delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that the issue had been resolved and that the delay was due to a bank error.
We then marked the complaint as resolved. The new withdrawal request had been marked as complete, however, the funds were never received. The player had claimed that his winnings were partly made from a bonus that he had active in his account. The casino had explained that the maximum withdrawable amount from this bonus could not exceed x5 of the initial bonus amount, which would be equal to EUR. The player had withdrawn more than this amount, so the active withdrawal was canceled, and the remaining balance was deducted.
The player had understood the situation and the complaint had been resolved. The player from Turkey had experienced issues with the withdrawal process at SlotsPalace Casino. The player had communicated with the casino through chat and email but received no assistance. The player subsequently provided all necessary documents for verification. The player from Norway had faced an issue with the disappearance of a significant amount of money from his account while he was playing with bonus money on Slotspalace.
Despite numerous emails, the issue had remained unresolved. However, after he raised a complaint with us, the issue was successfully resolved and the player confirmed the return of his bonus money.
Despite being told the process would take up to three business days, five business days had passed. The player from Greece is struggling to withdraw euros from SlotPalace. Despite completing the identification process, his withdrawal gets cancelled after three days due to a purported provider issue. The player from Spain wants to withdraw their winnings of euros. However, the casino is requesting extensive verification, including transaction history.
The player is experiencing difficulties in uploading these documents onto the website, despite trying recommended solutions. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The player from Greece submitted a withdrawal request less than two weeks prior to contacting us.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player from Greece has submitted a withdrawal request less than two weeks prior to contacting us. The complaint is resolved. The player from Poland has requested a refund. It has never been received. The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint.
The player from Canada is dissatisfied with the withdrawal policy. The player informed us he received the first few withdrawals and decided to close the complaint.
The player from Finland has tried to close the account. Unfortunately, the enquiry was ignored. The player from Slovenia is dissatisfied with the withdrawal process. Despite having an unverified account that did not require verification, he only received automated responses from the casino.
After contacting the Complaints Team, the player provided communication evidence, and following further investigation, the winnings were successfully released after 18 days. The issue was marked as resolved, and the player expressed gratitude for the support received.
The player from Hungary had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved when the player received the disputed funds after a waiting period of nearly three weeks. The Complaints Team had facilitated communication with the casino, leading to the successful resolution of the withdrawal issue. The complaint was marked as resolved in the system. He was informed to expect an email with more information, but had not received it yet.
The player was concerned about the delay in receiving his winnings. The player from Spain had a pending euro withdrawal that had been delayed for 9 days. Despite repeated communications, the issue remained unresolved, with the casino blaming third parties. The player confirmed that the withdrawal had now been processed, and the complaint was marked as resolved.
The player from Germany had requested a withdrawal of Euros on August 28, , which was supposed to be processed within 5 business days. After 11 days, the player confirmed that the amount had finally been paid out. The issue was marked as resolved by the Complaints Team following the successful payout. The player from Greece requested a withdrawal on 24 July, but it had not been processed due to the high volume of withdrawals.
Daily chats with the support team provided the same explanation. The Complaints Team advised patience, noting that verification and high withdrawal volumes could cause delays.
The player confirmed receipt of the funds after filing the complaint, and the issue was marked as resolved by the Complaints Team. The player from Greece initially had timely withdrawals, but then experienced delays with repeated instructions to wait and no payouts. The issue was resolved after approximately nine working days, resulting in the successful processing of the withdrawal.
The casino then closed the account, citing a duplicate account. The player sought a refund. The casino later agreed to refund the 20 euros to the player. The issue was resolved as the player confirmed receipt of the refund. The player from Finland had sent all required KYC documents, which had been approved, but the casino refused to complete the verification process.
The player could not reach the casino via email or live chat. After notifying chat support about a gambling problem, the account was closed, and the winnings were to be processed manually. Despite sending the required documents and multiple emails, the player did not receive any response or funds. The Complaints Team contacted the casino for clarification, and the casino processed the payment successfully.
The complaint was then marked as resolved. The player was also concerned that they had not been asked to verify their identification yet. We advised the player to wait for the standard processing time and cooperate with the casino. The player later confirmed receiving partial payments but faced withdrawal limits. Ultimately, the player received the pending payments and requested to close the complaint as resolved. Each Monday, they reveal updated deposit offers for hot new slots and popular titles.
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