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The player confirmed that she had received her money, and the issue was successfully resolved. The player from Chile had struggled with the document verification process, which had impacted a pending withdrawal of , Despite multiple attempts, she had been unable to verify her account.
The player had managed to successfully verify her account. Consequently, the issue was resolved and the complaint was closed. The player from Chile had been waiting for a withdrawal for less than two weeks. However, he later confirmed that he had received his withdrawal. The player from Brazil had submitted a withdrawal request less than two weeks before contacting us. The casino had responded, stating that some withdrawals had already been processed and the remaining would be dealt with soon.
The player acknowledged the partial payment but expressed frustration over the segmented payouts. The player from Chile, who had withdrawn large amounts, was instructed to make multiple smaller withdrawals. The casino had promised that all these transactions would be processed within a specific timeframe. However, they were processing only one per day, which was against their agreed terms. The player also reported that her account had been blocked due to the casino claiming she had multiple accounts.
Consequently, the complaint was rejected as unjustified. The player from Chile had faced issues with account verification at an online casino, feeling that the casino had intentionally delayed his payment.
Despite having submitted multiple photos for verification, his account had remained unverified. However, the casino later verified his account and processed his withdrawal on the same day. The main issue had been resolved, but due to lack of confirmation from the player, we had to reject the complaint.
The player from Chile wanted to close his account at an online casino, but the casino demanded extensive personal information before closing the account. Despite requests through chat and email, the casino had not blocked the account. The player refused to provide personal data due to mistrust and fear of misuse for promotional purposes.
The player from Chile, who had to register a new card because her previous one had been stolen, was asked by the casino to provide banking documents daily. The casino had not accepted these documents yet, and the player was unable to receive her 12,, pesos winnings.
Despite our efforts to assist her, the player had failed to respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint. The player from Chile had been awaiting the payout of her winnings worth 7,, that she had requested for withdrawal on August Despite having waited beyond the given day timeline and having been asked to wait for another two days, her funds had still not been remitted.
After a lengthy process involving account blocks due to casino errors, requests to split the withdrawal into smaller amounts, and delays in processing, the player opted to receive the remaining balance through Bitcoin. The casino had processed the Bitcoin withdrawal, and the player had confirmed receipt of the funds. The complaint had been resolved successfully with the assistance of the Complaints Team, and the player had expressed gratitude for the support received.
He had made successful withdrawals in the past and had passed the KYC verification. After waiting for several weeks, the player had reported that the funds were transferred to his account. The player from Albania had initially complained about a delayed withdrawal from an online casino.
After the intervention of the Complaints Team, the casino had assured that they had processed the withdrawal and the player had confirmed receipt of his funds. The complaint was marked as resolved. However, the player later requested to reopen the complaint, stating that his second withdrawal had been delayed.
The casino had cited technical difficulties as the reason for the delay, but assured the player that the withdrawal had been processed. The player confirmed receipt of his second withdrawal, and the complaint was once again marked as resolved. The player from Chile made a withdrawal of thousand pesos and after over 5 business days, the withdrawal has not been processed. Player stopped responding to our question therefore the complaint was rejected. The player from Chile has faced a delay in his withdrawal process since August 13th with the casino blaming it on the external provider.
The player stopped responding to our questions and comments, so we rejected the complaint. The player from Brazil is experiencing issues making a withdrawal on the 7Slots site. Repeated attempts have resulted in errors and delayed funds withdrawal. The player from the Philippines had an issue with a delayed withdrawal request that was made on July 26, , but the funds have not been transferred yet.
We contacted the casino and it informed us about finishing account verification, which enabled to proceed with the withdrawal request. A few days later the player confirmed receiving his winnings so we closed the complaint as resolved. The player from Thailand is frustrated with the delayed withdrawal that has been pending for a week.
The player from Chile deposited 20, pesos to the casino, which have not been credited to the account for play. A subsequent deposit of 4, pesos was credited correctly, but the initial funds remain unavailable. The player from Chile has completed all necessary steps and account verification, met all withdrawal requirements but funds were not deposited to his account since initiating withdrawal process on July The complaint was rejected as the player stopped responding.
The player from Chile has been trying to withdraw money for two weeks. Her withdrawal process is hindered due to the casino rejecting her verification documents numerous times. She also experiences unresponsiveness from customer support. The player did not respond to our questions, so we had to reject the complaint. A player from Chile is experiencing difficulties validating their account in the casino with over 20 photos rejected.
The player confirmed the withdrawal of his winnings was successful and the issue was resolved. The player from Chile requested a withdrawal less than two weeks prior to submitting this complaint. The player from Chile requested a withdrawal on June 10, , and it is still on hold.
Despite contacting the online casino multiple times, the only response received has been automated messages indicating that the case has been forwarded to the finance department. The player from Chile won a big prize at Casino 7 slots, but was having trouble getting their identity verified despite providing clear documentation.
The casino has not responded to their attempts at communication. We contacted the casino and it informed us that player was finally enabled to request a withdrawal, but he was asked to divide the amount into smaller installments due to the issues with the payment processor. We asked the player about the updates but they stopped responding to our messages, consequently, we rejected the complaint.
The player from Chile requested a withdrawal and was informed by customer service that it would be processed soon. However, 24 hours have passed without receiving the withdrawal, and communication with support is difficult.
The player got tired from playing in this casino and she asked us to close the complaint. The player from Chile has been waiting for over four months to receive his winnings. Initially, he tried to withdraw one million pesos, but the casino provided inconsistent withdrawal limits, eventually blocking his account for alleged fraud and offering to keep the account at the cost of losing his money.
The player is frustrated with the lengthy withdrawal process and seeks assistance with the issue. The player stopped answering our questions and reacting to our comments, so we had to reject the complaint.
The player from Chile is seeking assistance regarding a withdrawal request that the online casino cannot currently fulfil due to payment system limitations. Even though we assumed that the issue had been resolved, without a confirmation from the player, we were forced to reject this complaint. The player from Brazil deposited reais, won 88, However, after requesting a withdrawal of 62, The casino acted in accordance with its terms and conditions, and in the given circumstances, we are able to accept its decision.
The player from Brazil had her account blocked without further explanation. The player from Chile has been attempting to withdraw their funds. After waiting for 12 days without receiving payment, they canceled the withdrawal and requested it again. However, it has been 7 days since the new request, and the casino has not deposited the funds. The player from Chile requested a withdrawal more than two weeks prior to submitting this complaint.
The player from Chile submitted a withdrawal request less than two weeks prior to contacting us. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
The player from Brazil requested a withdrawal five days before submitting this complaint. In the end, she successfully received her winnings, so we closed the complaint as resolved. The player from Chile has requested a withdrawal less than two weeks prior to submitting this complaint.
We contacted the casino, and it informed the player about a necessity to upload the photo of the back of the card in a better quality. Later the player confirmed his account to be verified, but he was required to withdraw his funds in 14 installments. After 2 months the player confirmed receiving the last payment, so we finally closed the complaint as resolved.
The complaint was resolved as the player received his payments. The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint.
The player from Chile requested a withdrawal prior to submitting this complaint. After some time, player has stopped responding. Therefore, the complaint has been rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The player from Brazil is complaining about the lengthy verification process. The complaint was closed as resolved because the player confirmed successful verification. The player from Chile is experiencing difficulties withdrawing his winnings due to ongoing verification.
The complaint was rejected as the casino discovered that the player had been taking advantage of the bonuses through technical loopholes. This finding was confirmed by substantial evidence. The complaint was closed as the player played away the balance related to the complaint.
The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification. After extensive investigation it was revealed by the casino that the player had breached terms and conditions by usage of a system malfunction. The player from Brazil is experiencing difficulties withdrawing her winnings due to ongoing verification.
We contacted the casino and it informed us that there had been some technical issues. The player finally confirmed receiving the money, so we closed the complaint as resolved. The complaint was closed as the player stopped responding.
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