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Bitstarz casino
Bitstarz casino
We guarantee that all our games are absolutely fair. Each victory earns you points, bringing bitstarz casino closer to the top здесь the leaderboard. When making a deposit, you should remember that payouts will always be made to the same account bitstarz casino which the deposit was made. Upon visiting the website, any doubts about the quality are quickly dispelled. Is a web browser login safe?
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New Zealand. Рекомендуемые статьи:. Mirax Casino Bonus Code. The player has also had multiple accounts. The complaint was closed as resolved as the player got verified and withdrawn his winnings.
The player from Brazil has experienced technical problems while playing. The player from Turkey had his bonus winnings cancelled due to IP match with other account. The player from Germany had their winnings voided and account blocked without further explanation.
After being previously self-excluded the player was able to reopen her account, supposedly without any problems. The casino disregarded the decision of the mediator representatives and the complaint remained unresolved.
The player managed to resolve the problem with the casino. The player from United States has registered an account despite their country was listed between restricted ones. The player stopped responding to our messages and we were forced to reject this complaint. The player from Indonesia had their account blocked without further explanation.
The player from Czech Republic is inquiring about casino website accessibility. The player had previously self-excluded from the casino but was still allowed to play. The player from Canada has been accused of opening multiple accounts and had his winnings from a bonus voided. The complaint was rejected as unjustified. The casino provided sufficient evidence proving the player had in fact breached the Terms and Conditions. The player from Australia has requested a withdrawal two weeks ago.
After a few days player got paid. The player from Spain had his winnings voided due to restricted jurisdiction. The complaint was resolved by finding a compromise. The player from the United States has deposited funds by mistake and experiencing difficulties requesting a refund. We closed the complaint as resolved since both the player and the casino confirmed the transaction was successful.
The payment was lost somewhere in the system, however, the casino managed to pursue the funds successfully and the player received his money.
The player from Switzerland has been accused of breaching bonus terms by placing a single bet greater than the allowed one. Therefore, the winnings were confiscated. The player from Norway has been accused of opening multiple accounts. Afterwards, her free bonus winnings have been cancelled. The complaint was successfully resolved. The player from Czech Republic had his bonus winnings cancelled after requesting deactivation of a promotional offer.
The player from Canada has requested a withdrawal. Unfortunately, it has been pending due to ongoing verification. The player from the US has been accused of opening multiple accounts and his winnings were confiscated. The player from China had his winnings from blackjack voided after he played with bonus money generated from bonus spins.
The bonus expired before the player managed to meet the wagering requirements. The player from Australia has deposited funds in to his account and tried to redeem a Deposit bonus. After a closer examination, we rejected this complaint as unjustified. No other details are available afterward. Discuss anything related to BitStarz Casino with other players, share your opinion, or get answers to your questions.
Browse an overview of payment methods supported by BitStarz Casino, along with related limits and fees associated with transactions to or from your casino account. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice.
You should always make sure that you meet all regulatory requirements before playing in any selected casino. Check your inbox and click the link we sent to: youremail gmail. By submitting your e-mail address, you agree to our Terms and Conditions and Privacy Policy. Browse recommended casinos. User feedback: Great. Very positive Positive Neutral Negative Very negative. View all reviews. Accepts players from Russia. No Deposit Bonus:. Not available. Deposit Bonus:.
First deposit bonus. Minimum deposit: 1, руб , Maximum cashout: Unlimited. Wagering requirements: 40x bonus restrictions apply. Maximum bet: руб. Free spins: spins on various games, 5 руб per spin руб total value.
Free spins conditions: 40x WR , 20 spins per day , 1-day expiration. You will most likely need to use a VPN client to access this casino from Russia.
Show company details. Payment methods Show all Payment methods Withdrawal limits. Owner Dama N. Established Recommended casinos for you. RioBet Casino. Guru choice. Rox Casino. Great selection of games. Fresh Casino. Great customer support. Booi Casino. BitStarz Casino Review Our expert casino review team has carefully analysed BitStarz Casino in this review and evaluated its positives and negatives using our casino review process.
Player complaints regarding BitStarz Casino Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. User feedback and reviews of BitStarz Casino On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences.
We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index. Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries. Read more Read less. Bonuses No Deposit Bonus:.
Payment methods Payment methods Show all Games Show all. No betting. Video poker. Jackpot games. Live games. No poker. Craps and dice. Scratch cards. No eSports betting. Crash games. All games Language options Russian website. All languages 5. All website languages. Russian customer support. All languages 4. All customer support languages. Russian live chat. All livechat languages.
Game providers Show all Game providers Positives Excellent reputation since its establishment in Interesting facts Big casino popular in Europe. Let me know. Casino Bonuses 5. Casino Guru We want players to understand gambling. User reviews User feedback: Great Rated by users. Do you have any experience with this casino? Write a review. BitStarz Casino offers an exceptional gaming experience with a vast selection of games, fast payouts, and top-tier customer support.
The platform is user-friendly, crypto-friendly, and packed with generous bonuses. Secure, reliable, and fun—BitStarz stands out as one of the best online casinos around. Highly recommended! No Telegram casino. Nothing works in this casino, i registered and they gave me 20fs with option to choose from 3 games, none of the games worked, i came to chat like 10 times, and its always clean cashe and cookies.
They just redirect you from 1 agent to another, and its for 20 fs. I dont understand why the casino has the highest rating here, nothing of basic functionality works. Nothing positive here. Games and deposits are not working. An excellent casino! Once you are verified, your payouts are transferred almost in real time. The money is in your account, credit card account or e-wallet within a few minutes.
A really pleasant exception among the many providers. Ein hervorragendes Casino! Eine wirklich angenehme Ausnahme unter den vielen Anbietern. Unfortunately no Quickspin slots. Leider keine Quickspin Slots. Be careful with this casino. I have deposited a lot here and played many different slots from different providers.
I have never experienced anything like this in my entire life. I am not interested in winning big, but in having fun. You will not have fun in this casino. Unbelievable, but I did not get a single bonus round in any slot in thousands of rounds. Almost all reviews are fake. Vorsicht vor diesem Casino. Habe hier extrem viel eingezahlt und viele verschiedene Slots von verschiedenen Anbietern gespielt. Soetwas habe ich in meinem ganzen Leben noch nie erlebt.
Unglaublich aber war ich kam bei tausenden runden auf Kein einzige Bonus runde in keinem Slot. Fast alle Bewertungen sind Fake. Good selection. Gute Auswahl. Navigation is easy. Navigation ist einfach. Deposits are available. Einzahlungen sind Hebung vorhanden. RTP catastrophic.
RTP katastrophal. Support unfriendly. Support unfreundlich. DAMA N. I played quite a lot and made a lot of deposits, but the chances of winning were minimal, so I stopped doing it. The checks on the payout account take a very long time, no one wants to solve my problem. Overall best online Casino. Withdrawed more then I hope someday they will allow me to come back and play, since i have accidently put perma selfexclude and i cant comeback anymore.
United States. I tried to use a different crypto address not realizing that the depositing address must be where you withdraw to.
They emailed me, canceled the transaction and I was able to resubmit it without an issue and get my withdraw within 20 minutes!
Fast withdraws. Lots of free spins available. Fun and competitive bonuses. Daily free jackpot spins. Customer service. Have to be an "active user" for some of the bonuses and the jackpot spins to be valid. New Zealand. The staff were helpful even though i felt like i was becoming annoying they still answered and helped with clear answers and advice.
The checks on the payout account take a very long time, no one wants to solve my problem. Overall best online Casino. Withdrawed more then I hope someday they will allow me to come back and play, since i have accidently put perma selfexclude and i cant comeback anymore.
United States. I tried to use a different crypto address not realizing that the depositing address must be where you withdraw to. They emailed me, canceled the transaction and I was able to resubmit it without an issue and get my withdraw within 20 minutes! Fast withdraws. Lots of free spins available. Fun and competitive bonuses. Daily free jackpot spins. Customer service. Have to be an "active user" for some of the bonuses and the jackpot spins to be valid.
New Zealand. The staff were helpful even though i felt like i was becoming annoying they still answered and helped with clear answers and advice.
Fast withdrawals. Friendly and helpful support. Offers a range of payment and cash out options. Great selection of providers and slots. Thank you bitstarz for treating me with respect with my withdrawal. Best casino I played customer service is amazing. I like it and highly recommend:. There is a big problem with verification. Casino prevents players from withdrawing money!! You have to send a lot of documents. It was difficult for me to prove that I owned the credit card because it is a virtual Skrill card.
When I provided confirmation from Skrill that I am a virtual card holder, I was asked to send payment confirmation for a transfer I made half a year ago, even though the last payment was made 2 days ago from the same account. To receive such a document, you need to contact the bank in person or call and ask for it to be sent by post.
The bank does not send it by e-mail. This verification process may take a long time. You will sooner lose money than pay it out. I advise against playing at this casino!!!!! Verlangt er ein weiteres Dokument? Top casino! A lot of games and games categories. Fair bonus terms. I used Bitstarz for years.
Also, they have cool and unique games, which they produce on their own. By far the best casino out there. A lot of bonuses with reasonable wagering requirements. Love it. Nevertheless thumbs up to this casino so far no issues. Do they use delay tactics to make you cancel your withdrawal and obviously spend it this casino? Just wants to make sure that you get paid so thumbs up to!! Only city I highly recommend you give these guys a go you you will be happy.
I believe obviously you gotta take consideration each. Which again I highly recommend you give them a go. Lightning fast payments. No live offered toau players blackjack tables.
Terms and conditions are not legal loopholes. But that is not the main issue I have. Very unfair rtp. Unruly bonus wagering requirements. At first I liked Casino, when I registered I was able to quickly check my account and withdraw quickly. But yesterday, I won 5, BRL and requested withdrawal at , and until in the morning no one processed the withdrawal nor did they respond to me by email, and the chat was always offline.
I got a bonus of Nothing started to work, when I say nothing I mean more than 12 different games resulting in consecutive losses.
Therefore, I understand that I was misled, and therefore deceived because I only play where withdrawals are quick. Which was not the case. How can they state at the top of the website that the average pick-up time is May I taste a little.
This is not right for a "Grand Casino" to do. Posso provar. Quick withdrawals before Many games. Muitos jogos. Account verification is fast.
Good email support. Suporte por e-mail bom. They do not process withdrawals in the early hours of the morning.
Support does not respond after midnight. Chat almost always offline and in English. Minimum deposit Games with minimum bets edited 1. Withheld withdrawals from early mornings on weekends. Saques retidos de madrugadas em finais de semana. It is only possible to withdraw with the last deposit method, even if you have already checked other methods. Not the best and not the worst.
Good slots. Fast customer service. Bonuses not big. Website loaded slow. Low amount of bonuses. Some time kyc. No chance of achieving anything here. Something is wrong here!
I tried my luck in various slots, on different dates, with different providers. I have permanently excluded myself from this because with such long-term losing streaks you lose trust in the casino. The chat was rude and one from the only positives were games whicha re too many of them her. Keine Chance, hier etwas zu erzielen. Hier stimmt was nicht! Ich habe in diversen Slot mein Pech versucht, und dies an verschiedenen Datums, bei verschiedenen Providern.
So viel Pech kann gar nicht sein! Drecksladen NIE Wider! Ich kann es nicht empfehlen hier zu spielen. All diese Positiven Bewertungen verstehe ich echt nicht. Wurden diese gekauft? All slots are here! Alle Slots sind da! There are limit possibilities. Confused limit settings. Konfuse Limit Einstellungen.
RTP You can play with confidence without being afraid of anything. Одно из любимых казино, ничего плохого вообще написать про него не могу. Ну про теслу, что не выиграл если только Играл много у них, выигрывал выводили за 5 мин любые суммы.
Уверенно можно играть ничего не боятся. Great Casino, great selection of games and are fair. Awesome help desk and super fast withdrawals. Practically instant if your account is verified. Only a few minutes to get verified if you have your documents ready to go. Definitely a legitimate site. Good selection of games. The games are fair. Awesome customer service helpline.
Super fast transactions in regards to deposits and withdrawals. Nothing bad to say about BitStarz thus far. Great game selection. Fast payouts. Decent bonuses that are easily tracked. I will continue to use them. Fast Payouts. Great Game Selection. Deposits with Crypto can take a while for all the confirmations. Wish there were some more bonuses. Bitstarz casino is a product that has proven itself well.
Large selection of games for every taste. Payments are very fast. Chat always helps quickly. Verification is simple. They often send bonuses without a deposit. Easy registration. I was blocked there when I lost a lot. Bitstarz casino продукт, который зарекомендовал себя с хорошей стороны. Большой выбор игр на любой вкус. Выплаты очень быстрые. Чат всегда помогает оперативно. Верификация простая.
Часто присылают бонусы без депозита. Лёгкая регистрация. Заблокировался там, когда много проиграл. Быстрые выплаты. Free spins. Big wager on free spins. Большой вагер на фриспины.
I play here and 3 different gambling clubs. Bitstarz has taken more time than 15 minutes to handle my withdrawal 1 break of numerous and I had the crypto in my wallet several hours that time. Support is extraordinary I win pretty reliably. Many slot choices. Fast crypto deposits. Nice comps. Does not have a chatroom for friends. Was good, dang near great, til recently. Like right now, I am waiting… 15 hours now for what Bitstarz advertises as a "6 minute Cashout".
This is a significantlu larger than usual Cashout for me. Since requesting this Cashout I have been given the runaround by email and chat by all agents. This is not an isolated incident either. In the last year I have had multiple issues with random Cashout transactions. Lesson for me is, stick to stake, or betonline. Deal with the high minimum amounts and Cashout limits.
Not any of em. Big wins. Great layout. Fast transactions. Not a lot of problems. But why gamble to gamble on getting your winnings!?!? Chat was not good. This award winning casino? I do not think. Avoid this place! Safety Index explained. Safety Index: Very high 9. We take into account estimated revenues over the last 4 years.
The player from Mexico had closed his account at Bitz due to gambling control issues but later found that a deposit of USD had been processed after the closure. At that time, he was unable to withdraw this amount, as the casino claimed it was lost.
The Complaints Team had facilitated communication with the casino, which confirmed that the funds had already been refunded to Neteller on the same day. The player subsequently received the funds, and the issue was marked as resolved. The player from Russia had his account closed after submitting all requested documents for verification, despite having a video call with the casino.
He received a notification stating that his funds were confiscated due to failing the verification process, although the player believed he had provided all original documentation and information accurately.
After submitting multiple verification documents, including selfies and proof of income, the player received an email stating his winnings were confiscated. The player from Japan had their account closed and winnings confiscated after they met the bonus conditions and attempted to withdraw.
The casino claimed that multiple accounts had used the bonus from the same IP address, which the player denied. As a result, the complaint was rejected.
The player from Brazil won Brazilian reals from a bonus and attempted to transfer the amount. Consequently, the complaint was closed. He could not withdraw funds until he traveled to the city of registration.
The player from Brazil had their account suspended and was unable to contact support. The chat support was unavailable, and his message remained unanswered. He wanted to know the reason for the account suspension. Consequently, the complaint was rejected. The player from India had their account closed by Bitstarz Casino after recently winning some money.
The player sought to reclaim their winnings. After submitting a complaint, the issue was resolved, and the player successfully received the withdrawal. The complaint was marked as resolved by the Complaints Team. The player from Norway had won using a bonus at Bitstarz, met the rollover, and then had the winnings confiscated due to alleged linked accounts. The player claimed no prior account existed and sought clarification on the situation. After reviewing the case and receiving supporting evidence from the casino, the Complaints Team negotiated with the casino.
The player successfully withdrew the funds, and the complaint was resolved. A player from the UK deposited money several times into the casino but did not receive any payouts. The player also complained about rude customer service and wanted their money back.
We requested additional information from the player to investigate the issue, but the player did not respond. As a result, the complaint was rejected due to lack of response. The player from Australia made a transaction on 6th May that was subsequently cancelled by Bitstarz.
The funds were taken from their bank account but never arrived at the Bitstarz account. They did not receive a refund nor an adequate response from customer service. Despite multiple requests, the player failed to provide complete bank statements and sufficient evidence. The player from Switzerland had two accounts at Bitstarz. Under the first account, he had communicated concerns about a gambling addiction and implemented a self-exclusion period.
After a name change and some time, he had been able to register and verify a second account, which resulted in significant losses. He was then seeking a resolution with the casino. However, upon investigation, we discovered that the player had used different identity information for the second account, making it difficult for the casino to detect the duplicate account.
We advised the player to request self-exclusion on the second account. The player from Canada had faced a problem with Bitstarz, as the casino had refused to verify his deposit for withdrawal. This issue arose due to his bank statements only displaying the last six digits of his account number, in line with privacy and fraud prevention policies. Despite fulfilling all other verification requirements, the casino had not accepted his documents. The player had had numerous interactions with customer support without resolution.
The player from Minnesota had requested a withdrawal less than two weeks prior to submitting her complaint. After the Complaints Team advised her to wait for the standard processing time, the player confirmed that she had received her withdrawal.
The player from Ontario had issues withdrawing his winnings from Bitstarz. After he had made several deposits and played through wagering requirements, various verification requests were made, including providing ID, a selfie with ID, and then a selfie with a street sign. The player had completed all requests except the last one, involving a selfie with a street sign, which he found to be unreasonable. The player had not responded to our advice and the complaint was still unresolved.
The player from Australia was unable to use her preferred deposit method, Visa credit card, as the casino had abruptly restricted this option without providing a reason. The casino then offered only a Bitcoin deposit option and refused to explain their decision.
The player had been with the casino for 5 years and was a VIP member, with her account fully verified. Despite her attempts to resolve the issue with the casino, she was only informed that the change was a "management decision". We concluded that the casino had the right to change payment methods and suggested the player either adapt to using cryptocurrency or find a different casino.
The player from Italy, who had registered with an incorrect name and address, was unable to withdraw funds due to the ongoing KYC verification process.
After the player had provided the necessary documents, we advised them to wait a few working days for the casino to complete the process. However, the player failed to respond to our subsequent messages, which led to the rejection of the case. Despite having provided numerous documents, the casino still mistrusted the information. The player also claimed that the casino intentionally delayed his withdrawal, leading him to gamble away his winnings.
Despite previous withdrawals being processed in minutes, this request has taken significantly longer. The player later confirmed his withdrawal was processed and the money reached him. We marked the complaint as resolved. The player from Minnesota had requested a withdrawal less than two weeks prior to submitting this complaint.
The player claimed that two withdrawal attempts had been declined, and their balance was confiscated without consent. They also mentioned being denied access to their account. The casino had responded, asking for proof of permission to create a new account and verification status. The player insisted that their new account had been verified and that they had permission, but the casino maintained that there was no evidence of verification or permission to open a second account.
The player from New Zealand had been unable to withdraw 2. The casino had not specified the alleged rule breach, but the player had admitted to submitting a fake ID via his assistant, which was considered a fraudulent activity. The player from Ohio had deposited funds to BitStarz and claimed a deposit bonus.
After fulfilling the wager requirements, they had managed to win a substantial amount. However, due to the lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint.
The player from Denmark had an issue with Bitstarz Casino. He had won Euro but was denied withdrawal due to alleged technical issues. When he had insisted on withdrawal and suggested closure of his account, the casino had closed his account and retained around Euro total from it, leaving him unable to log in.
The player then let us know that the casino had reopened the account. The player continued to play with the remaining funds, and then managed to accumulate a win of EUR , only to later have the account blocked again due to a breach of the maximum bet rule.
The confiscated amount of The player had confirmed the receipt of his winnings and considered the matter resolved. The player from Australia had reported a win while playing "Pho Sho", a Betsoft game, but it was not recognized as a win by the casino. We had reached out to the player for additional information and extended the response time frame by 7 days. However, the player did not respond to our inquiries within the given time frame. As a result, we could not proceed with the investigation and had to reject the complaint.
The player from Canada had faced a prolonged verification process at BitStarz after a significant deposit and win. We had involved BitStarz in the conversation and they had provided proof supporting their actions. The player from Washington had encountered an issue with free spin bonuses at an online casino.
Upon reviewing the provided information, we found that the bonus had been a no-deposit bonus offered by a third party, not the casino in question. The player from Canada had created an account with Bitstarz but encountered issues during the verification process due to initially providing incorrect profile information.
Despite attempts to correct the information and upload all required documents, including a selfie with their ID, the account remained unverified. As such, we were unable to assist the player in resolving the issue, leading to the rejection of their complaint.
The player from Canada had the e-transfer option removed from his account after making multiple withdrawals in a single day. The casino had suggested that this decision was made by the head office. The player had provided transcripts of his communication with the casino, where it was suggested that he was a "hard learner" for making multiple withdrawals. We had explained that casinos have the right to modify available payment methods and had suggested the player to consider other platforms if he was not satisfied.
The complaint had been closed due to lack of further assistance required by the player. The player from Canada had experienced an issue with a casino promotional offer.
We had asked for additional information, such as the promotional offer email and bonus history, to investigate further. However, the player did not respond to our requests, which led us to reject the complaint due to lack of communication. The player from Australia was struggling to withdraw the money owed to him by Bitstarz casino. Despite having been verified and having provided all necessary information, including bank cards, Bitstarz still required information from an old card that was used for deposits months ago.
The player provided all necessary documentation and argued that the casino was intentionally withholding his funds. We intervened and communicated with both the player and the casino. However, without a final confirmation from the player, we were forced to reject the complaint, with the option for the player to reopen it at any time.
The player insists on being a first-time player. The casino has provided us with evidence of multiple accounts, therefore we have rejected the complaint. Despite having provided multiple documents for identity verification, including a passport photo, utility bill, and picture with a newspaper, the casino had kept requesting additional verification.
After reviewing the case and information provided by the casino team, we had concluded that the player had attempted to commit serious fraud. He accused that the game had been rigged without any chance of winning. Furthermore, he had an unresolved issue of a Real deposit that was not credited to his account.
The complaint was rejected as a result. The player from Canada had had her account closed after she won a substantial amount. The player from Germany, who had been a long-term user of the casino, reported that his usual deposit methods Mastercard, MiFinity, Skrill had suddenly become unavailable, leaving only cryptocurrency options.
He had also mentioned receiving generic responses from customer support without any explanation. We attempted to investigate the issue, asking the player for more details and extending the complaint response time. The player from the United States had experienced issues depositing funds via the Ethereum network at an online casino. Upon our advice, the player had contacted her payment provider for an investigation.
Subsequently, the issue had been resolved. The player from Malta had faced issues with withdrawing his winnings due to complications in address verification. Despite having submitted a government document and bank statement, the casino had requested additional documents. Later, the issue had been successfully resolved and the player had expressed gratitude for the assistance received.
An Australian player is having issues with a bonus scheme in a casino. The complaint was closed as the player stopped responding. He had argued that most of his bets were made with his own money, not the bonus. We had explained that once a bonus was activated, all bets had to adhere to the bonus rules, regardless of the source of the funds. The complaint was ultimately rejected.
Casino has provided evidence that the player has taken the bonus from the same IP as a previous player which is prohibited by the terms and conditions, therefore we hav erejected the complaint. The player from El Salvador has had problems withdrawing money despite having an already verified account. The casino is demanding a billing statement for a debit card, which is not possible as the player explains. After opening a complaint player has successfully passed the verification and received their winnings.
The player from Ireland had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout had not been received yet. The Complaints Team had advised her that withdrawal processing could take up to 14 days and could be delayed due to pending KYC verification or high volume of withdrawal requests. The player from the United States received a problematic bonus. After winning over a thousand on a slot, and fulfilling the bonus playthrough requirements, the winnings were voided.
The player from Washington had her account blocked and suspended by BitStarz after winning, with the casino alleging multiple accounts.
The player argues this is due to multiple individuals using the same online gambling sites within their residence and disputes the allegations. A player from Trinidad and Tobago won USD at Bitstarz casino, but his winnings were confiscated and he was promised a refund of his deposit. After gathering more information we were forced to reject the complaint as unjustified. The player from the United States had faced an issue with his account being hacked and multiple accounts being created under his name.
However, due to lack of supporting evidence from the player, the complaint was rejected. The player had not provided any correspondence that could substantiate his claims, leaving us unable to further assist in resolving the issue.
The player from El Salvador deposited money into BitStarz Casino, but the funds were not credited to their account due to system issues. Customer service advised the player to wait for resolution and declined their request for some credits to play in the meantime.
The player from California submitted a withdrawal request less than two weeks prior to contacting us. Since the player has not informed the casino about his gambling problem, we had to reject the complaint.
The player from Brazil is facing issues withdrawing funds through pix, even after successfully completing the verification process with the same details. He has unsuccessfully reached out to customer support multiple times for assistance. The player later informed us that he successfully withdrew his winnings and the complaint was closed as resolved.
The player from Singapore wanted to wager the deposit bonus on live Baccarat, however, the software provider stopped offering the game. The casino requires the player to wager 4K before withdrawal. The player disputes this and wants to withdraw his initial deposit. The player did not respond to our questions, therefore we had to reject his complaint. When they initiated a withdrawal request, their account was labeled as a duplicate and all winnings were confiscated, with only the last deposit remaining.
The player deems this as unfair. The complaint was rejected as the player stopped responding. The player from Japan had his account blocked due to accusations of multiple accounts. The casino provided evidence supporting their claims, and showed that the accounts had been used to obtain bonuses multiple times that were intended to be used once per player. The player from the United States is highly dissatisfied with the overall casino experience.
The player from Russia had his account blocked due to third-party deposits. After a closer investigation, we rejected the complaint as unjustified. The player from Australia had her winnings voided and her account blocked due to unsuccessful KYC verification. We ended up rejecting the complaint because the casino and the player herself provided evidence suggesting that the documents for verification were forged.
The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification.
Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint. The player from the United States had his withdrawals sent to the wrong e-wallet address.
All the gathered information and details indicate the player requested several withdrawals to an incorrect e-wallet, however, 2 of them were confirmed and successfully processed until he realized the mistake.
Although he insists that he did not know about it, and he allegedly did not confirm the confirmation emails of the 2 withdrawals in question, after we repeatedly asked him to provide us with additional evidence, he failed to send it.
As the casino informed us, despite such a negative experience, the complainant continues playing in the casino. The complaint was rejected for understandable reasons. The player from Mexico is experiencing difficulties completing account verification due to incorrect DOB. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.
The player from the United States has been accused of opening multiple accounts. The player from Brazil is experiencing difficulties withdrawing her winnings due to ongoing verification.
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